The plans described in the Tele-Care newsletter are “misinformation,” and “giving me quite a bit of concern,” said Austin Ord, Sutter’s Bay Area director of post-acute care. They said the company is committed to ensuring a “long life” for the program, which is run out of the Herrick Campus on Dwight Way and Milvia Street. Sutter representatives said the changes planned for Tele-Care hardly constitute the overhaul some have feared, however. To the nearly 400 clients who rely on Tele-Care, that news caused serious concern. A newsletter sent by Tele-Care staff said Sutter, the healthcare giant that owns Alta Bates Summit, would be slashing those follow-up calls to emergency contacts, and eliminating Tele-Care’s two paid staff positions. The program’s participants and volunteers got worried recently when they heard about major changes coming to the program. “We deal with a lot of at-risk clients, and help people stay in their homes as long as possible,” said manager Sabra Learner, who’s worked with Tele-Care for 19 years. In emergencies, Tele-Care has notified Rockett’s sister, who drops by to help her. “I’m a 75-year-old, single, disabled senior in wheelchair.” She lives alone with her dog, who provides companionship but won’t help her get to the hospital next time she falls. “It’s truly a life-saving feature for us,” said Rockett. When the callers can’t reach the clients, they try their emergency contacts, who can then go check on them at home to make sure nothing’s gone wrong. They send clients bouquets of flowers on their birthdays and invite them to social events. Thirty or so volunteers collectively make 9,000 to 10,000 calls each month for the program. Rockett, 75, is a long-time participant in Tele-Care, an Alta Bates Summit Medical Center program that has provided free daily or weekly check-in calls to East Bay residents since 1970. Photo: Natalie Orensteinīoth times Selma Rockett had a heart attack, she knew she wouldn’t be left to lie there on the floor for long. Photo: Natalie Orenstein Judy Jackson, next to crochet and needlepoint pieces she’s created, receives check-in calls asking if she’s in need of emergency help from the Alta Bates program Tele-Care. Reliance on any information made available to you by and through the Site Offerings is solely at your own risk.Judy Jackson, next to crochet and needlepoint pieces she’s created, receives check-in calls asking if she’s in need of emergency help from the Alta Bates program Tele-Care. The Site Offerings are not a substitute for consultation with your healthcare provider or substance abuse professional. The Site Offerings do not constitute mental health, psychiatric and/or addiction-related treatment and/or diagnosis. does not recommend or endorse specific facilities or any other medical or addiction-related information that may be made available by and through the Site Offerings. Calling one of the sponsored telephone ads listed on our site will route your call to one of our third-party treatment center partners. is not affiliated with any of the mental health facilities located near you. is not a mental health, psychiatric and/or substance abuse treatment services organization. For additional treatment options or to speak to a specific treatment center, you can visit SAMHSA at: The Florida Department of Children and Families can provide additional treatment options and can be reached at: provides informational services only. If you are experiencing severe emotional distress and/or suicidal thoughts, please seek all available help immediately, including contacting the Suicide & Crisis Lifeline by dialing 988 and/or visiting their website at. When you call any number that is not associated with a specific treatment facility listing where a "treatment specialist" is mentioned, or any number that is marked with "i", "Ad" or "Who answers?", you will be calling one of our advertisers.
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